Frequently Asked Questions

My antivirus/Windows Defender says NetIP contains viruses and/or publisher is unknown.

This is a false positive, you can safely install NetIP on your computer.

I launched NetIP but nothing happened.

You should see the icon of NetIP in your Taskbar at the bottom right of your screen. For more info see Taskbar Icon.

I'm lost. How do I use the App?

Please see the Quick Start page. Also, you should probably do the Demo Tour of the App to familiarize yourself with NetIP.

I get the error "Invalid Address Family" when fetching my public IPv4/IPv6.

This means that NetIP tried to fetch your public IPv4, but the provider replied with an IPv6 (or vice versa).

This can happen if the provider is having trouble identifying your public IP. Try to switch to another IP provider. If you're using a proxy for NetIP, you must connect to an IP Provider with Dedicated Links. (More details here).

None of these answers help my issue.

If you can't find what you're looking for here, please search/ask for help on the NetIP Forum